Service Overview
Recover Outstanding Revenue From Your Aging Accounts Receivable
HillCrest Medical Billing Services provides specialized Aged Accounts Receivable (A/R) Recovery Services designed to help healthcare providers identify, investigate, and pursue outstanding insurance and patient balances that have remained unresolved.
Unpaid claims can accumulate for many reasons—including claim denials, payer processing delays, eligibility issues, missing information, incorrect billing, underpayments, authorization problems, and unresolved claim rejections. As accounts age, the likelihood of successful recovery can become more challenging.
Our A/R recovery team reviews outstanding accounts, identifies the reason for non-payment, contacts insurance companies, corrects billing issues where appropriate, submits reconsiderations or appeals, and follows up systematically to pursue legitimate reimbursement.
Whether you have 90-day, 120-day, 180-day, or older A/R, HillCrest can help bring structure and focused attention to aging accounts.
What’s Included
- A/R Aging Analysis
We review outstanding accounts by aging category and identify receivables that require attention based on claim status, payer, balance, and available account information.
- Insurance A/R Follow-Up
Our team follows up with insurance payers regarding unpaid, delayed, rejected, or unresolved claims and documents the status of outstanding accounts.
- 30/60/90+ Day A/R Management
We organize outstanding receivables according to aging categories to help practices prioritize older and unresolved balances
- Denial & Rejection Resolution
We review denied and rejected claims to identify the underlying issue and determine the appropriate next step, including correction, resubmission, reconsideration, or appeal where applicable.
- Claim Status Verification
We contact payers and review available claim information to determine whether claims are pending, paid, denied, rejected, or require additional action.
- Underpayment Identification
We review payment information and applicable contractual or payer information to identify potential underpayments or discrepancies requiring further investigation.
- Appeals & Reconsiderations
Where appropriate, we assist with preparing and following up on payer reconsiderations and appeals based on the reason for non-payment and available supporting documentation.
- Timely Filing Review
We review outstanding claims for applicable filing deadlines and identify accounts where timely filing considerations may affect the available recovery options.
Ideal For
Our Aged A/R Recovery Services are designed for healthcare organizations with outstanding receivables that require focused recovery efforts.
- Solo Providers
- Small & Growing Practices
- Behavioral & Mental Health Practices
- Multi-Provider Practices
- Clinics & Outpatient Facilities
- Practices Switching Billing Companies
- Practices With Legacy A/R
- Multi-Location Healthcare Organizations
Why It Matters
Old A/R Can Represent Revenue Your Practice Has Already Earned
Aging accounts receivable can quietly reduce the financial performance of a healthcare practice.
Claims may remain unpaid because of a denial that was never appealed, a claim that was never followed up on, an incorrect payer response, missing documentation, eligibility problems, authorization issues, or an unresolved billing error.
The longer an account remains unresolved, the more difficult it can become to determine what happened and what action is still available.
HillCrest Medical Billing Services provides focused A/R recovery support to help practices understand what remains unpaid, why it remains unpaid, and what can be done next.
Find the Problem. Follow the Claim. Recover the Revenue.
A/R Recovery Performance
1
Review & Prioritize
We begin by reviewing your aging A/R and categorizing outstanding accounts based on aging, balance, payer, claim status, denial reason, and potential recovery opportunity.
2
Investigate & Identify
We determine why each account remains unpaid by reviewing claim information, payer responses, denial codes, payment records, eligibility information, and available documentation.
3
Correct & Pursue
Where appropriate, we correct billing issues, resubmit claims, request reconsiderations, submit appeals, and contact payers to pursue outstanding reimbursement.
4
Follow Up & Recover
We maintain systematic follow-up on outstanding accounts and document payer responses, actions taken, and recovery outcomes.
Contact Us
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Trusted By Providers Nationwide
Testimonials
Trusted By Healthcare Providers Nationwide
Focused Support for Outstanding Accounts Receivable
Healthcare providers rely on dedicated A/R support to help investigate unpaid claims, manage payer follow-ups, resolve outstanding issues, and improve visibility into their receivables.
Serving Healthcare Providers Nationwide.
Primary Care | Behavioral Health | Mental Health | Psychiatry | Psychology | Physical Therapy | Cardiology | Internal Medicine | Family Medicine | Pediatrics | Orthopedics | Dermatology | Neurology | Women's Health |
How We Work
What Makes Our Aged A/R Recovery Services Different?
Recovering aging receivables requires more than simply checking claim status. Each account may have a different payer response, denial reason, documentation requirement, or resolution pathway.
- Dedicated A/R Recovery
We focus specifically on outstanding accounts that require additional investigation and follow-up.
- Account-Level Review
Rather than treating aging A/R as one large balance, we review accounts individually to understand their status and potential next steps.
- Structured Payer Follow-Up
Our team maintains organized follow-up with insurance companies and documents responses and required actions.
- Denial & Appeal Support
We investigate denial reasons and assist with appropriate corrections, reconsiderations, resubmissions, and appeals where applicable.
- Frequently Asked Questions
Find Answers to the Most Common A/R Questions
Aging accounts receivable can involve complex payer rules, claim history, denial reasons, and filing requirements. Here are answers to some common questions.
Aged A/R recovery is the process of reviewing and pursuing outstanding healthcare receivables that have remained unpaid beyond the normal payment cycle. This may include investigating unpaid claims, resolving denials, correcting billing issues, appealing claims, and following up with insurance companies.
The definition can vary by practice, but healthcare organizations commonly categorize A/R by aging buckets such as 0–30, 31–60, 61–90, 91–120, 121–180, and 180+ days.
Yes. We can review older accounts and determine what follow-up or recovery options may still be available based on the claim history, payer requirements, timely filing rules, and available documentation.
Yes. We can review legacy A/R from a previous billing company and organize the outstanding accounts for further investigation and follow-up.
Yes. We review denial reasons and, where appropriate, assist with corrections, resubmissions, reconsiderations, and appeals.
We can review payment information and available reimbursement data to help identify potential underpayments or payment discrepancies that may warrant additional investigation.
No. Recovery depends on factors such as payer rules, timely filing limits, claim history, documentation, contractual provisions, and whether the claim remains eligible for correction, reconsideration, or appeal.
